Alternative Streitbeilegung gemäß Art. 14 Abs. 1 ODR-VO und § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. Consumers may contact [Name, Address, Website of arbitration board] for the settlements of their disputes. We are obliged to participate in arbitration proceeding before that board.